Support

Name*
First Last
Work & Holiday Schedule

Normal Hours

ibssGroup’s normal work hours are based on California time:
8:00am to 6:00pm
Monday through Friday

Holiday Schedule

Martin Luther King Jr.: January 16
Memorial Day: May 29
US Independence: July 4
Labor Day: September 5
US Thanksgiving: November 24 – 25
Winter Break: December 24 thru January 3
Organization / Company*
Phone*
Email*
Additional Comments*
- Return Materials Request (RMA)
RMA Request
Please provide the following information as well as the GV10x details. Provide reason for your RMA request in the Additional Comments section (above).
Describe reason for return
Serial Number
Gas Type Used
Gas Type*
GV10x Values
Serial Number
Controller Number
Watts Setting
Run Time Setting
Actual Watts
Actual Time
Ignition Watts
Ignition Seconds
Pressure Value
Pressure Unit
Gas Type Used
Gas Type*
GV10x Version Info
Email
This field is for validation purposes and should be left unchanged.