Privacy Policy

Who we are

Vince Carlino founded ibss Group, Inc. in 2002 in order to continue developing field-free ion beam (IBS) deposition systems for EM specimen preparation. The IBS system and the Dimpler™, developed by VCR Group, set the standard for specimen deposition and preparation.

We have achieved our mission to provide the fastest, safest, and most efficient plasma cleaner on the market. We continue to develop and maintain long term relationships with customers and operators of GV10x products by providing quick response times and thorough communications and support that exceed our customer’s expectations.

Comments and Requests

When visitors enter information on our website forms for comment or requests, we collect the data shown in the form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture, if provided by you, is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave future comments. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

SMS Messages

If you provide a mobile phone number, we may send you SMS messages in support of your communication with us. No mobile opt-in, phone number, or text message consent will be shared with third parties or affiliates for marketing purposes. Reply STOP to opt-out; Reply HELP for support; Message & data rates may apply; Messaging frequency may vary.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email. We do not share data with third parties, other than services that support email responses from our website and SMS services to support messages to mobile devices.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Visitor comments and requests may be checked through an automated spam detection service.

SMS Terms & Conditions

1. SMS Consent Communication:

The information (Phone Numbers) obtained as part of the SMS consent process will
not be shared with third parties for marketing purposes.

 2. Types of SMS Communications:

If you have consented to receive text messages from ibss Group, Inc.
you may receive messages related to the following:

• Follow-up messages
• Support communication inquiries 

Example: “Hello, following up on our
recent technical support conversation. You can reply STOP to opt out of SMS
messaging from ibss Group, Inc.at any time.”

3.  Message Frequency:
Message frequency may vary depending on the type of communication. For example, you may
receive up to 2 SMS messages per week related to your inquiry.

Example: “Message frequency may vary. You may
receive up to 2 SMS messages per week regarding your sales or technical support
inquiry.”

4.  Potential Fees for SMS Messaging: 

Please note that standard message and data rates may apply,
depending on your carrier’s pricing plan. These fees may vary if the message is
sent domestically or internationally.

5. Opt-In Method:

You may opt in to receive SMS messages from ibss Group, Inc.in the following ways.

• Verbally, during a conversation
• By filling out a paper form
• Website form

6. Opt-Out Method:

You can opt out of receiving SMS messages at any time. To do so,
simply reply “STOP” to any SMS message you receive. Alternatively,
you can contact us directly to request removal from our messaging list.

7. Help:

If you are experiencing any issues, you can reply with the keyword
HELP. Or, you can get help directly from us at (insert the link)

Additional Options:

• If you do not wish to receive SMS messages, you can choose
  not to check the SMS consent box on our forms.

 8. Standard Messaging Disclosures:

• Message and data rates may apply.
• You can opt out at any time by texting “STOP.”
• For assistance, text “HELP” or visit our [Privacy
  Policy] and [Terms and Conditions] pages.
• Message frequency may vary